Refund Policy

Refund Policy
Effective Date: 11/04/2025
Last Updated: 11/04/2025

(DCL) Donkor Corporation Limited is committed to customer satisfaction.

Please read our refund policy carefully.

1. General Policy

As our services are provided on a subscription and service-delivery basis, refunds are not generally offered once a billing cycle has started.
However, we will review refund requests on a case-by-case basis under the following conditions.

2. Eligibility for Refunds

Refunds may be considered if:

• A service was not delivered as agreed in the subscription scope

• There is a confirmed billing error

• You cancelled before the next billing cycle, but were still charged

Refund requests must be submitted within 7 days of the incident.

3. Non-Refundable Cases

We do not provide refunds for:

• Change of mind after services have begun

• Partially used monthly packages

• Delays caused by your failure to provide required content or communication

• Custom services delivered to brief
   

4. How to Request a Refund

Please send an email to info@donkorcorporation.com with the subject “Refund Request” and include:

• Your full name and business name

• Date of payment

• Reason for your request

• Supporting documentation (if applicable)

We will respond within 5–7 business days.

5. Refund Processing

If approved, refunds will be processed to your original payment method within 10 business days. You will receive confirmation once processed.